Arvind Jain Tackles Productivity Challenge at Rubrik, the Cloud Security Powerhouse
Arvind Jain hunched over his desk, sifting through hundreds of employee surveys, searching for the answer to a problem. Rubrik, the cloud security company he had co-founded four years earlier in 2014, was one of the fastest-growing businesses in cloud data management. Since its launch, it had scaled from a handful of employees to almost a thousand. But a problem came to light in 2018: Productivity had stagnated. The company’s output wasn’t growing with its scale.
Jain pored over the results of the survey that had been commissioned, scouring for patterns. Was it talent? Not a chance. Company culture? Not according to the surveys. And then, a troubling insight: Employees reported spending hours of their time trying to find and piece together fragmented bits of information from across the 300 SaaS products Rubrik used in its internal operations—onboarding materials, meeting notes, support tickets, project archives and more. In their quest to find answers, they were stalled and sidetracked.
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